Certus Software Support | Help Center, Tutorials & FAQ

Already Using Certus And Running Into an Issue?

You can easily report technical problems directly within the software by clicking the “Report an Issue” button. This ensures our support team receives the right technical details to assist you faster. For technical questions or support requests, you can also contact us through our Support Ticketing Center. Our support team will review your request and respond as quickly as possible. All technical support provided by our team is free of charge.

Support Ticketing Center

Frequently Asked Questions

Are the Certus Erasure licenses transferable?

Yes, these can be transferred between products and to other clients.

Can Certus Erasure erase SSD drives?

Yes, with our EraseDrive©, it is definitely possible to erase SSD drives.

Is it also possible to get custom-made features within Certus Erasure?

Our software comes with standard features. Additional features can be requested and added in the new version after approval.

Is the Certus Erasure certified?

Yes, our software is EAL3+ certified in accordance with the Common Criteria Standard. See our other certifications!

Is there any cost for updating the Certus Erasure to the latest version?

No, of course not! Our Certus Erasure can always be updated to the latest version free of charge.

What is the minimum duration of the contractual agreement?

When you enter into a contractual agreement with Certus, the minimum contract period is one year. Alternatively, we also offer the possibility of purchasing our products without a contract. Our team is there to advise you and help you select the best solution to suit your business needs.

What is the validity period of Certus Erasure licenses?

At Certus, there are no expiry dates on Certus Erasure licenses.

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